Shipping Policy

Introduction

This Shipping Policy outlines the shipping and delivery procedures for purchases made through K-Town Toys Wholesale and Retail Trade Company, operating under the registered trademark Retro Camel ("we," "us," or "our") at retrocamel.me ("Website"). We partner with premier third-party logistics (3PL) provider in Kuwait, to handle order fulfillment, packaging, and delivery. This policy applies to all products, including retro gaming handhelds (e.g., Miyoo Mini Plus), custom SD cards, accessories, and collectibles, and is designed to comply with Kuwait’s Consumer Protection Law (Law No. 39 of 2014), Commercial Law (Law No. 68 of 1980), and Electronic Transactions Law (Law No. 20 of 2014).

1. Shipping Regions

We offer shipping across the Gulf Cooperation Council (GCC) countries (Kuwait, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, and Oman) and select international destinations. Availability of international shipping depends on the destination country and is subject to confirmation at checkout. For inquiries about shipping to specific locations, contact us at support@retrocamel.me.

2. Shipping Process

Our shipping and fulfillment process is managed by a third party, ensuring a seamless and efficient experience. The process includes:

• Order Processing: Upon receiving your order, we picks, pack, and prepares your items for shipment at their temperature-controlled fulfillment center in Kuwait. Orders are typically processed within 1-2 business days, excluding weekends and public holidays.

• Quality Check: We inspects all products (e.g., Miyoo Mini Plus, Surwish SD cards, accessories) for quality and condition before packaging to ensure they meet our standards and are free from damage.

• Packaging: Items are packaged either according to your preferences (if specified at checkout) or using our standard secure packaging to ensure safe delivery.

• Delivery: A third party handles last-mile delivery through their trusted shipping partners, known for reliable and efficient service.

3. Shipping Times

• Domestic Shipping (Kuwait): Orders within Kuwait are delivered within 4 hours of dispatch via a third party express delivery service, subject to order processing times. Most orders are delivered within 1-3 business days from placement.

• GCC Shipping: Deliveries to other GCC countries typically take 3-7 business days, depending on the destination and customs processing.

• International Shipping: Delivery times for international orders vary based on the destination and are estimated at checkout (typically 7-14 business days). Delays may occur due to customs clearance or other factors beyond our control.

Estimated delivery times are provided for guidance and are not guaranteed. You will receive a tracking number via email to monitor your order where available with the shipping method.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• The destination (Kuwait, GCC, or international).

• The weight and dimensions of the package.

• The selected shipping method (e.g., standard or express).

All costs are displayed in Kuwaiti Dinar (KWD) and include applicable taxes. For orders within Kuwait, we may offer free shipping for purchases above a certain threshold, as indicated at checkout. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Order Tracking

Once your order is dispatched, a tracking number will be sent via email, allowing you to monitor your shipment’s progress in real-time where available. You can also check order status through your account on retrocamel.me or by contacting support@retrocamel.me.

6. Lost or Damaged Shipments

• Lost Shipments: If your order is lost during transit, contact us at support@retrocamel.me within 7 days of the expected delivery date. We will work with our shipping partners to investigate and provide a replacement or refund, subject to verification.

• Damaged Shipments: If your order arrives damaged, contact us within 7 days of delivery with photos of the damage and packaging. Our quality check process minimizes such issues, but we will coordinate a replacement or refund if the damage is verified as occurring during transit.

7. International Shipping Details

For international orders:

• Customs and Duties: You are responsible for any customs duties, taxes, or import fees imposed by your country. These are not included in the shipping cost and must be paid upon receipt of the order.

• Shipping Restrictions: Certain products (e.g., electronics like the Miyoo Mini Plus) may be subject to international shipping restrictions. We will notify you at checkout if your order cannot be shipped to your location.

• Customs Delays: International deliveries may experience delays due to customs processing, which is beyond our control. We ensure compliance with international shipping regulations to minimize delays.

8. Undeliverable Orders

If an order is undeliverable due to an incorrect address provided by you or refusal to accept delivery, you are responsible for additional shipping costs for reshipment. If the order is returned to us, we will issue a refund for the product price, minus original and return shipping costs, within 7-14 business days of receipt.

9. Shipping Confirmation

Upon dispatch, you will receive a shipping confirmation email from Retro Camel, including the tracking number and estimated delivery date. Ensure your email address is accurate at checkout to receive these updates.

10. Contact Us

For questions, issues, or assistance with shipping, please contact:

• Email: support@retrocamel.me
  You may also contact the Kuwait Consumer Protection Department for unresolved issues, as per Law No. 39 of 2014.

11. Governing Law

This Shipping Policy is governed by the laws of the State of Kuwait, including the Consumer Protection Law (Law No. 39 of 2014), Commercial Law (Law No. 68 of 1980), and Electronic Transactions Law (Law No. 20 of 2014). Disputes will be resolved through negotiation or mediation, or, if necessary, submitted to the competent courts in Kuwait City.

12. Updates to This Policy

We may update this Shipping Policy to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated via email or a notice on retrocamel.me. Continued use of our Services after updates constitutes acceptance of the revised policy.

Last Updated: November 21, 2025