Privacy Policy

Introduction

This Privacy Policy outlines how K-Town Toys Wholesale and Retail Trading Company, operating under the registered trademark Retro Camel ("we," "us," or "our") collects, uses, processes, stores, and protects your personal information in compliance with Kuwait’s Data Privacy Protection Regulation (DPPR) No. 26 of 2024, the Electronic Transactions Law (Law No. 20 of 2014), and other applicable laws in the State of Kuwait. We are committed to safeguarding your privacy and ensuring transparency in our data practices. This policy applies to all users of our website retrocamel.me and related services.

Scope

This policy applies to all personal data collected, processed, or stored by K-Town Toys Wholesale and Retail Trading Company, operating under the registered trademark Retro Camel, whether through our website, applications, or other services, both within and outside Kuwait. Personal data refers to any information that can identify an individual, such as name, contact details, financial information, or geolocation data.

Information We Collect

We collect personal information that you voluntarily provide to us, including but not limited to:

• Identity and Contact Information: Name, email address, phone number, and mailing address.

• Account Information: Username, password, and account preferences.

• Transaction Information: Payment details, order history, and billing information.

• Technical Data: IP address, browser type, device information, and website usage data.

• Marketing Preferences: Preferences for receiving newsletters, promotions, or other communications.

We may also collect personal information from third parties (e.g., payment processors) with your consent or as permitted by law.

Purpose of Data Collection

We collect and process your personal information for the following purposes:

• To provide and manage our services, including processing orders and delivering products.

• To create and administer user accounts.

• To communicate with you about your account, orders, or customer support inquiries.

• To send promotional materials or newsletters, if you have opted in.

• To improve our website and services through analytics and user feedback.

• To comply with legal obligations under Kuwaiti law, such as the DPPR and Electronic Transactions Law.

We will not use your personal information for purposes other than those stated at the time of collection unless we obtain your explicit consent.

Consent

We obtain your informed consent before collecting or processing your personal data. By providing your information voluntarily, you consent to its collection, use, and disclosure as described in this Privacy Policy. For minors under 18, we require explicit consent from a parent or legal guardian, verified using available technologies as mandated by CITRA.

You may withdraw your consent at any time by contacting us at support@retrocamel.me. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. Upon your request, we will delete or destroy your personal data from our systems, except where retention is required by law.

Data Subject Rights

Under Kuwait’s DPPR, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request deletion of your personal data, subject to legal retention requirements.

• Objection: Object to the processing of your data for specific purposes, such as marketing.

• Data Portability: Request the transfer of your data to another entity, where applicable.

• Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise these rights, please contact us at support@retrocamel.me. We will process your request within 10 days, as required by the Right to Access Information Act (Law No. 12/2020), or up to 3 months for complex requests involving large datasets.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These measures include:

• Encryption of sensitive data during transmission and storage.

• Firewalls and intrusion detection systems to secure our servers.

• Restricted access to personal data, limited to authorized personnel only.

• Secure storage of physical and electronic records.

While we strive to protect your data, no online transmission is 100% secure. We make every effort to ensure the security of information once received.

Data Sharing and Disclosure

We do not sell, trade, or disclose your personal information to third parties without your consent, except in the following cases:

• To service providers (e.g., payment processors or shipping companies) necessary to fulfill your requests, with your consent.

• To comply with legal obligations or respond to lawful requests from authorities, such as CITRA or state security bodies.

• In case of a data breach, we will notify CITRA and affected individuals within 72 hours, as required by the DPPR.

If your personal data is transferred outside Kuwait, we will notify you and ensure compliance with CITRA’s data classification and transfer requirements.

Cross-Border Data Transfers

Any transfer of personal data outside Kuwait will comply with CITRA’s regulations, including obtaining your consent and ensuring appropriate safeguards are in place. We will notify you if your data is to be transferred internationally, in accordance with the DPPR.

Data Breach Notification

In the event of a data breach, we will:

• Notify CITRA within 72 hours of becoming aware of the breach, detailing the nature, extent, and potential consequences.

• Notify affected individuals if the breach involves their personal data, unless appropriate protective measures have been implemented.

• Take immediate steps to mitigate the breach and prevent further unauthorized access.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site performance, and deliver personalized content. You can manage your cookie preferences through your browser settings or by opting out via our website’s cookie consent tool. For more information, please refer to our Terms of Service Policy.

Marketing Communications

If you opt in to receive marketing communications, we may send you newsletters, promotions, or event updates. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us at support@retrocamel.me.

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Kuwaiti law. Upon your request or withdrawal of consent, we will delete your data, except where retention is mandated for legal compliance.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website before they take effect. Please check this page periodically for updates.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data subject rights, please contact us at:

• Email: support@retrocamel.me
  You may also file a complaint with the Communications and Information Technology Regulatory Authority (CITRA) if you believe your data rights have been violated.

Governing Law

This Privacy Policy is governed by the laws of the State of Kuwait, including the Data Privacy Protection Regulation (No. 26 of 2024), the Electronic Transactions Law (No. 20 of 2014), and the Cybercrime Law (No. 63 of 2015).

Last Updated: August 11, 2025