Frequently Asked Questions
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Frequently Asked Questions
Retro Camel provides collectibles, figures & retro gaming in Kuwait.
We have provided some friendly plain English answers below. Our full legal details live in our Shipping and Returns policies.
Do you have Local delivery? (Kuwait only)
At Retro Camel, delivery means getting your order to you inside Kuwait. Same day or next day, with a flat fee based on your area (shown at checkout).
Do you deliver the same day?
Yes. Kuwait orders placed before 8:00 PM get same-day delivery. We’re closed Sundays (no store hours, no delivery that day).
Order Saturday after 8:00 PM → Monday delivery.
What if I order after 8:00 PM?
You get next-day delivery (skipping Sunday). Tracking comes by email once the order is out.
How much is local delivery?
Local delivery is a flat fee by governorate. Free delivery on orders over 60 KWD within Kuwait.
| Governorate | Delivery fee in Kuwait |
|---|---|
| Hawalli | 2.000 KWD |
| Al Asimah (Capital) | 2.000 KWD |
| Farwaniya | 2.500 KWD |
| Mubarak Al-Kabeer | 2.500 KWD |
| Ahmadi | 3.000 KWD |
| Al Jahra | 3.000 KWD |
Your address at checkout always confirms the fee.
How do I track a Kuwait delivery?
Check your confirmation email for tracking, or your account on retrocamel.me. Stuck? Email support@retrocamel.me.
Do you have Shipping (outside Kuwait)?
Shipping is for orders going outside Kuwait (GCC and other countries). Rates are based on weight and distance, calculated at checkout.
Do you ship outside Kuwait?
Yes, across the GCC and to select international destinations when available at checkout. International buyers are responsible for any customs or duties.
How much does shipping cost?
Outside Kuwait, shipping is not a flat fee. The rate depends on package weight and destination distance, and is shown at checkout before you pay.
How long does shipping take?
It varies by country. As a guide, many GCC orders take about 3–7 business days, and many international orders about 7–14 business days, customs permitting. Estimates appear at checkout.
How do I track a shipped order?
You’ll get a tracking number by email when the order leaves us. You can also check your account on retrocamel.me, or email support@retrocamel.me.
Can I change or Cancel Orders?
Email support@retrocamel.me with your order number as soon as you can. We can usually help before the order starts processing. Once it’s packed or on its way, changes may not be possible.
Are your figures and collectibles authentic?
Yes. We carry licensed, authentic pieces from partners like Square Enix, Capcom, Good Smile Company, Medicom Toy (MAFEX), and more — handpicked for collectors.
What does “In Store Only” mean?
Some items (for example certain Kuji experiences) are available only at our Salmiya shop, not for online delivery or shipping. The product page will say when that’s the case.
An item says Sold Out! Can you get more?
Stock moves fast. First check the product page for information. Then, Follow us / subscribe to the newsletter for restocks, or email support@retrocamel.me with the product name and we’ll tell you what we know.
Do you sell pre-owned or bootlegs?
No. We focus on new, authentic collectibles and gaming gear.
How do you handle Returns, warranty & support?
What’s your return policy in plain words?
For defective or incorrect items, contact us within 14 days of delivery. Items should be unused, complete, and in original packaging. Preference-only returns (if you changed your mind) aren’t accepted unless we sent the wrong or damaged item.
If you cannot come to the store please Email support@retrocamel.me with your order number, what happened, and photos if something arrived damaged.
Who pays to send something back?
If we made a mistake (wrong/defective item), we cover the return. Otherwise the customer covers return courier costs, please use a trackable service.
How long do refunds take?
After we receive and check the return, refunds usually go back to your original payment method within about 7–14 business days we always aim for less time though.
What’s covered by warranty?
Many products include a 14-day limited warranty for manufacturing defects. Handhelds / custom SD setups may also get software support for 60 days — see the product details and our returns policy for the fine print.
What currency do you use & are there discounts?
What currency are prices in?
All prices are in Kuwaiti Dinar (KWD) and include applicable taxes unless noted otherwise.
How do I get the 10% first-order code?
Subscribe to our email newsletter on the site. New subscribers get a 10% off code for their first online order (terms apply as shown at signup).
How do I Visit or get in touch?
Where is the shop?
Retro Camel
8-Mall, Block 2, Salem Al-Mubarak Street
Shop 35, Mezzanine Floor
Salmiya, Kuwait 20002
Store closed Sundays?
Yes, closed Sundays, and there’s no delivery that day.
How can I reach you?
- Email: support@retrocamel.me
- Land line Phone: +965 2228 0979
- Whatsapp (Text message only): +965 2228 0979
- Contact form: Contact page
We’re happy to help with stock questions, order updates, authenticity, and event info).
Still stuck? Email support@retrocamel.me — a real person will get back to you.